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FINANCIAL INDUSTRY
CONSULTING & WORKSHOPS

Consulting

  • Sales and Service Culture Development
  • Process Improvement
  • Performance Management
  • Customer Service Culture Initiatives
  • Team Performance Enhancement
  • Creating Motivating Work Environment
Customer Contact Staff
  • Currency Handling Techniques
  • Detecting Counterfeit Currency
  • Negotiable Instrument Handling
  • Endorsement Precautions
  • Compliance
     
    Bank Secrecy Act (BSA)
      Currency Transaction Reports (CTR)
      Customer Due Diligence (CDD)
      Anti-Money Laundering (AML)
      Suspicious Activity Report (SAR)
      Expedited Funds Availability Act(Reg CC)
      Customer Identification Program (CIP)
      Risk Assessment

 

 

  • Gold Star Customer Service
  • New Accounts:  Sales, Service, Security & Compliance
  • Communications
  • Relationship Based Selling
  • Security - Internal & External

Managers, Supervisors, Head Tellers, Human Resources

  • Performance Management
  • Interviewing, Hiring & Retention
  • Communication Style Effectiveness
  • Business Development Call Process
  • Coaching to Enhance Employee Performance
  • Performance Evaluation Process

All Staff Members:

  • Negotiable Instruments Do's and Don't for Everyone
  • Bank Secrecy Act Check-Up
Call Centers
  • Debt Collection Strategies to Create Win-Win Outcomes
  • Creating An Effective Call Center Through Training and Quality Monitoring
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